Refund Policy

Last updated: September 10, 2026

1. Trial accounts

New accounts start with a free trial. No payment method is required during the trial. When the trial ends, access to paid features is paused until a subscription is started. You can cancel or delete your account at any time during the trial without charge.

2. Subscription cancellations

You may cancel your subscription at any time from your billing page or by contacting support@fueltaxdesk.com. Cancellations take effect at the end of your current billing period. You will retain access to paid features until the period ends.

3. Refund eligibility

Because the service is immediately usable and stores your records, we do not offer refunds for partial months or unused subscription time. If you experience a billing error or believe you were charged in error, contact us within 30 days of the charge and we will review the request.

4. Annual plan refunds

Annual subscriptions are billed upfront. If you cancel an annual plan, it will remain active through the end of the annual term. We do not prorate or refund unused months except where required by law or in cases of a billing error confirmed by us.

5. Downgrades

You may downgrade to a lower-tier plan at any time. The downgrade takes effect at the end of the current billing period. If the downgrade results in fewer allowed trucks, you may need to archive or remove excess trucks before the new period begins.

6. Failed payments

If a payment fails, we will retry according to the payment processor's schedule. During this time your account may be marked past due. If payment cannot be collected after multiple attempts, the subscription may be canceled and your account downgraded to a limited state. Your data remains accessible for export.

7. Exceptions

We reserve the right to issue refunds or credits in exceptional circumstances, including but not limited to confirmed service outages, duplicate charges, or fraud.

8. Contact

Refund and billing questions can be sent to admin@fueltaxdesk.com. Support requests should go to support@fueltaxdesk.com.